Cancellation & Refund Policy · comma

1. Before you pay

Submitting a request through our booking form or the “Request a quote” flow does not charge you anything. You'll receive a full quote — base price plus anything specific to your course — and nothing is charged until you actively confirm and pay.

2. Cancelling after payment

24 hours or more before your scheduled landing: full refund, no questions asked.
Less than 24 hours before landing: handled case by case — contact us as soon as possible and we'll do our best to accommodate a change or partial refund, but a full refund isn't guaranteed this close to departure since a driver has likely already been scheduled for you.
Flight delays or airline-caused changes: always fully refundable, or we'll rebook your tour around your new times at no extra charge, whichever you prefer. Tell us as soon as your flight status changes.
Visa or transit ineligibility: if you're found ineligible for visa-free transit at immigration through no fault of misrepresenting your own itinerary, full refund.
No-shows:if you don't arrive at the agreed meeting point within 30 minutes of the agreed pickup time and don't respond to contact attempts, the trip is treated as a no-show and is non-refundable.

3. The on-time return guarantee

Every route is planned backward from your departure time with a built-in buffer for immigration and security. If comma ever fails to get you back to the airport in time for your flight due to our own scheduling error, we refund the full amount you paid and cover reasonable costs of rebooking your missed flight (economy fare, same route). This guarantee does not cover delays caused by factors outside our control — airline schedule changes, immigration processing times, weather, traffic incidents, or public safety events.

4. How refunds are processed

Card payments are refunded to the original card via Toss Payments, typically within 3–5 business days. Bank transfer payments are refunded to the account you paid from, typically within 5 business days. To request a refund, contact us at support@comma.tours or +82 10-4731-2953 with your booking or request number.

5. Changes instead of cancellation

Need to adjust your flight times, party size, or what's included instead of canceling outright? Reach out as early as possible — we can usually rework your itinerary rather than cancel it.