Support
Frequently asked questions
Everything you need to know before you escape. Can't find your answer? Contact our team.
Leaving the airport
Can I ask for a specific place I want to visit?
Yes — tell your planner exactly where you want to go, down to a specific restaurant or shop. If it realistically fits your layover window, we build the course around it. If it doesn't fit safely, we'll say so and suggest the closest alternative.
Do I need a Korean visa to leave the airport?
Many nationalities qualify for visa-free transit entry via Korea's TWOV program. We confirm your eligibility during booking based on your passport and itinerary — if you don't qualify, we won't charge you.
What's the minimum layover to do this?
Our tour packages are 4, 5, or 6 hours of touring — which needs roughly 7, 8, or 9 hours of total layover once you add immigration and security buffers. Under about 7 hours we'll usually advise you to stay at the gate — run your exact times through the safety check on the homepage to be sure.
What about my checked luggage?
On most connecting itineraries your checked bags are transferred automatically to your next flight, so you travel light. We'll confirm this for your specific routing when you book.
Timing & safety
What if my incoming flight is delayed?
We track your flight in real time and recalculate your escape window automatically. If a delay makes the trip unsafe, we cancel and refund you in full before you land.
How do you guarantee I make my flight?
Every route is planned backward from your departure with a built-in buffer for immigration and security. If we ever fail to get you back in time, we refund you fully and cover rebooking costs.
What happens if there's traffic?
Because we stay within Incheon — never Seoul — drives are short and predictable. Our drivers still monitor conditions live and leave with margin to spare — never at the last minute.
Booking & payment
When am I charged?
We only confirm your booking after checking transit eligibility and your layover window. You aren't charged until we confirm your escape is safe and available.
Can I cancel?
Yes — free cancellation up to 24 hours before your scheduled landing. Cancellations closer to landing are handled case by case, and weather or airline delays are always fully refundable.
Do you offer group or family rates?
We do. For groups of 3 or more travelers on the same itinerary, reach out via our contact page and we'll arrange a shared vehicle and group rate.
Still have a question?
Our team replies within a few hours, 24/7.