Privacy Policy

comma (쉼표), operated by 송승현 (Business Registration No. 330-19-02385, 인천광역시 연수구 학나래로6번길 24), collects and processes personal data in accordance with South Korea's Personal Information Protection Act (PIPA). This policy explains what we collect, why, and how you can control it.

1. What we collect

• Contact details: name, phone number or WhatsApp, email address.
• Travel details: flight number, landing and departure times, travel date, party size, and any preferences you tell us (dietary needs, interests, special requests).
• Payment information: processed directly by Toss Payments (our payment gateway) or via bank transfer. comma does not receive or store your full card number.
• Technical data: standard web server logs (IP address, browser type, pages visited) and your language preference, stored locally in your browser.

2. Why we collect it

• To build your itinerary and confirm it's safe given your flight times.
• To coordinate your gate pickup and stay in contact during your tour.
• To process payment for your booking.
• To respond to inquiries and provide customer support.
• To meet legal and accounting obligations as a registered Korean business.

We do not use your data for automated profiling or send marketing communications unless you separately opt in.

3. Who we share it with

We share the minimum necessary data with:

• Toss Payments — to process card payments (they handle your card data directly; we never see it).
• Your assigned driver/guide — your name, phone number, flight details, and itinerary, so they can meet and assist you.

We do not sell your personal data to third parties.

4. How long we keep it

We retain booking and trip-request records for 5 years after your trip, as required under Korea's Act on Consumer Protection in Electronic Commerce for transaction records. Contact form inquiries that don't result in a booking are retained for up to 1 year, then deleted. You can request earlier deletion at any time (see Section 6), subject to our legal retention obligations.

5. Data security

Your data is stored on access-controlled infrastructure. Payment card data is handled entirely by Toss Payments under PCI-DSS standards — comma's systems never process or store raw card numbers.

6. Your rights

Under PIPA, you may request to access, correct, or delete your personal data, or withdraw consent for its use, at any time by emailing support@comma.tours or calling +82 10-4731-2953. We'll respond within a reasonable time, generally within 10 business days.

7. Cookies & local storage

We use browser local storage to remember your selected display language. We don't use third-party advertising or tracking cookies.

8. Contact

For any privacy question or request, contact us at support@comma.tours or +82 10-4731-2953.